Privacy Policy

    Last updated: December 2024

    1. Introduction

    COCO Software ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully to understand our practices regarding your personal data.

    2. Information We Collect

    We may collect information about you in various ways, including:

    • Personal Data: Name, email address, phone number, company name, and job title when you contact us or sign up for our services.
    • Payment Information: Billing address and payment details when you purchase our workshops or services.
    • Technical Data: IP address, browser type, device information, and cookies when you visit our website.
    • Communication Data: Records of correspondence when you contact us via email or other channels.

    3. How We Use Your Information

    We use the information we collect for the following purposes:

    • To provide and maintain our services, including workshop delivery and collaborative build projects.
    • To process payments and send related information including confirmations and invoices.
    • To communicate with you about our services, updates, and promotional offers (with your consent).
    • To improve our website and services based on usage patterns and feedback.
    • To comply with legal obligations and protect our rights.

    4. Legal Basis for Processing

    Under the UK GDPR, we process your personal data on the following legal bases:

    • Contract: Processing necessary for the performance of a contract with you.
    • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services.
    • Consent: Where you have given explicit consent for specific processing activities.
    • Legal Obligation: Processing necessary to comply with legal requirements.

    5. Data Sharing and Disclosure

    We may share your information with:

    • Service Providers: Third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers).
    • Legal Requirements: When required by law or to protect our rights and safety.
    • Business Transfers: In connection with any merger, acquisition, or sale of assets.

    We do not sell your personal information to third parties.

    6. Data Retention

    We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For workshop participants, we typically retain records for 7 years for tax and accounting purposes.

    7. Your Rights

    Under the UK GDPR, you have the following rights:

    • Access: The right to request copies of your personal data.
    • Rectification: The right to request correction of inaccurate data.
    • Erasure: The right to request deletion of your personal data.
    • Restriction: The right to request restriction of processing.
    • Portability: The right to request transfer of your data to another organisation.
    • Objection: The right to object to processing based on legitimate interests.
    • Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.

    To exercise any of these rights, please contact us using the details below.

    8. Cookies

    Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us understand how you use our site. You can control cookies through your browser settings. For more information about the cookies we use, please contact us.

    9. Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

    10. International Transfers

    Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

    12. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

    Email: hello@cocosoftware.io

    You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.